2023 Policies

Whatley Swim trains and coaches its staff to be able to deliver professional, positive, and fun lessons, all tailored to the individual needs of you, our client. We will do everything we can to make sure that you finish your lessons not only satisfied, but satisfied and recommending us to your friends!

With that being said, we know that life doesn’t always go as planned, which is why we have the following policies and procedures:

Rescheduling: Company comes into town unexpectedly, kids throw up in the car, or spouses run late. We are happy to work with you when you need to reschedule. If you need to reschedule more than 24 hours in advance, you can do it yourself through our scheduling software. If you need to reschedule less than 24 hours in advance, please email [email protected] to reschedule. For all lessons canceled within 24 hours that the client wishes to reschedule, a $20 rescheduling fee per student will apply.

Client Lateness: Due to the nature of our business, our instructors need time to travel between locations. It is the client’s responsibility to be on time for lessons. Lost minutes due to lateness will not be made up.

Client No-Show: For client no-shows, the normal rescheduling policy applies.

Inclement Weather: In case of inclement weather, instructors and clients decide together 60 minutes before class if they will proceed with the lesson. In the event that the client chooses to cancel more than 60 minutes in advance, the normal rescheduling policy would apply. In case of thunder and/or lightning, we exit the pool for 30 minutes, which could cause a reschedule. Extra minutes from the first inclement weather cancelation will be added onto the end or beginning of subsequent lessons. Any cancellations after that will be rescheduled as separate lessons. There are no cancellations for cold water or cold weather.

Refunds: We only issue refunds with a doctor’s note.

Payment Policy: After registration, full payment must be received within 3 calendar days. If payment is not received within 3 calendar days, all scheduled lessons will be removed from your account.

Scheduling Policy: After registration, you have 7 calendar days to look at our calendar schedule your lessons. If there is not enough availability in your area, we will happily issue you a full refund.

Location Approval: Client holds all responsibility to comply with the rules and regulations for their neighborhood authority or HOA. The client is responsible to provide any necessary documentation. Whatley Swim is happy to offer any certifications, licensure, etc. to your neighborhood authority or HOA. All such requests should be directed to [email protected] In the event that resident or client is expelled from the facility used for lessons or facility privileges are revoked, NO refund will be issued. If client is able to provide an alternative facility, Whatley Swim will honor remaining lessons, as the schedule allows.

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