Whatley Swim trains and coaches its staff to be able to deliver professional, positive, and fun lessons, all tailored to the individual needs of you, our client. We will do everything we can to make sure that you finish your lessons not only satisfied, but satisfied and recommending us to your friends!
With that being said, we know that life doesn’t always go as planned, which is why we have the following policies and procedures:
Rescheduling: Company comes into town unexpectedly, kids throw up in the car, or spouses run late. We are happy to work with you when you need to reschedule. If you need to reschedule more than 24 hours in advance, you can do it yourself through our app, Zenplanner. If you need to reschedule less than 24 hours in advance, let us know, but please keep in mind that we charge a $15 fee per rescheduled class.
Inclement Weather: In case of inclement weather, Instructors and clients decide together 60 minutes before class if they will proceed with the lesson. In case of thunder and/or lightning, we exit the pool for 30 minutes, which could cause a reschedule. Extra minutes from the first inclement weather cancelation will be added on to the end or beginning of subsequent lessons. Any cancelations after that will be rescheduled as separate lessons. There are no cancellations for cold water or cold weather.
Refunds: We only issue refunds with a doctor’s note.
Location Approval: Before you register for swim lessons, it is important that you have gotten either written permission from your HOA or community pool to conduct lessons there OR written permission from the friend whose pool you will be using, with the Property Liability Waiver. These forms can be emailed to us at [email protected]