Whatley Swim trains and coaches its instructors to deliver professional, positive, and fun lessons, all tailored
to the individual needs of you, our client. We will do everything we can to ensure that you finish your lessons
safely and satisfied enough to recommend us to your friends! With that being said, we know that life doesn’t
always go as planned, which is why we have the following policies and procedures:
Location Approval: The client holds all responsibility to comply with the rules and regulations for their club,
neighborhood authority, or HOA. The client is responsible to provide any necessary documentation. Whatley
Swim is happy to offer any certifications, licensure, etc. to your venue. All such requests should be directed
to [email protected]. In the event that the client is expelled from the facility used for lessons or facility
privileges are revoked, NO refund will be issued. If the client is able to provide an alternative facility, Whatley
Swim will honor remaining lessons, as the schedule allows.
Scheduling Policy: After registration, you have 7 calendar days to look at our calendar and schedule your
lessons. If there is insufficient availability in your area, we will happily issue you a full refund. If you or your
child are taking duo or trio lessons, only one participant should schedule the classes. Once all duo or trio
participants have purchased packages, please email [email protected] with their names, and we will
manually add them to the classes. All participants in duo and trio lessons must register and pay before their
Rescheduling (Private, 3-in-a-Row, and Duo Lessons): If you need to reschedule more than 24 hours
before your scheduled lesson time, you can do it yourself through our scheduling software. If you need to
reschedule less than 24 hours in advance, please email [email protected] to reschedule. For all
lessons canceled within 24 hours that the client wishes to reschedule, a $20 rescheduling fee per student
Rescheduling (Trio Lessons): If you need to reschedule more than 24 hours before your scheduled lesson
time, you can do it yourself through our scheduling software. All members of the group must agree to the
rescheduling. No group member can reschedule their portion of the class individually. For all lessons
canceled within 24 hours that the group wishes to reschedule, a $20 rescheduling fee per student will apply.
Waivers: The client is responsible for signing all liability waivers and policy acknowledgement
forms before their first lesson.
Client Lateness: Due to the nature of our business, our instructors need time to travel between locations. It
is the client’s responsibility to be on time for lessons. Lost minutes due to lateness will not be made up.
Client No-Show: For client no-shows, the normal rescheduling policy applies.
Inclement Weather: In case of inclement weather, instructors and clients decide together 60 minutes before
class if they will proceed with the lesson. In the event that the client chooses to cancel more than 60 minutes
in advance, the normal rescheduling policy would apply. In case of thunder and/or lightning, we exit the pool
for 30 minutes, which could cause a reschedule. Extra Minutes from the first inclement weather cancellation
will be added onto the end or beginning of subsequent lessons. Any cancellations after that will be
rescheduled as separate lessons. There are no cancellations related to the temperature of water or weather.
Refunds: We only issue refunds with a doctor’s note.
values its team members. We do not tolerate humiliation, harassment, or abuse of any kind from a client
toward any of our staff members and/or instructors. Clients who mistreat our valued employees will be fired,
without refund, at our sole discretion.
Supervision: A parent/guardian or designated adult (i.e., grandparent, nanny, or another parent
who is taking care of the participating swimmer) must be present at all times during a child’s
swim lesson. If a Participant is left with a supervising adult, Whatley Swim is permitted to allow that adult to
make legal decisions for that Participant in the event of an emergency.
These policies will be updated from time to time and are always available here.